Technical Program Manager, Infrastructure Systems & Tooling

What they’re looking for

• Have 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex technical environment.
• Have led end-to-end software or systems implementations for an operations organization, including workflow discovery, requirements, data models, integrations, testing, rollout, adoption, and continuous improvement.
• Are fluent with dashboards, KPIs, operational data, and executive reporting; you can turn incomplete inputs into clear definitions, trusted metrics, and decisions.
• Have built governance mechanisms that work in practice: goal-setting, operating reviews, intake and prioritization, risk and issue management, action tracking, decision logs, and escalation.
• Bring experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.
• Can influence across senior leaders, technical DRIs, vendors, and partner organizations without relying on direct authority, and communicate clearly from working-team detail to executive summary.
• Are comfortable navigating ambiguity, changing ownership boundaries, urgent timelines, and high operational stakes while maintaining rigor and momentum.
• Hold a bachelor's degree in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or an equivalent combination of education and practical experience.
• Experience with hyperscale or AI infrastructure, including 1P, 3P, colocation, or CSP delivery models.
• Familiarity with project controls, scheduling, operational readiness, commissioning, capacity acceptance, SLA/MTTR reporting, incident or ticketing workflows, and handover governance.
• Technical fluency with APIs, integration patterns, BI/reporting tools, workflow platforms, data quality controls, and automation; SQL or equivalent analytical skills are a plus.
• Experience managing vendors, consultants, or embedded support resources and converting ad hoc support into repeatable operating capability.

Certifications & checks

Background Check (7-year)

Missing one? Super InfraWorks Academy runs OSHA, fiber, cabling and data center certification prep.

Skills mentioned

Backbone cabling · Component & hardware replacement · Network switch configuration · Scheduling · QA/QC inspection